Refund policy
Returns & Refund Policy
At Lioré Lior, we offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition as when you received it
- Be unworn and unused
- Have all original tags attached
- Be returned in its original packaging
- Be accompanied by your receipt or proof of purchase
To start a return, please contact us at info@liorelior.com.
If your return is approved, we will provide you with a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us at info@liorelior.com.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
- Your item is defective or damaged
- You received the wrong item
We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized products
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any questions about whether your item is eligible for return, please contact us before sending it back.
Please note that sale items and gift cards are non-returnable.
Exchanges
The fastest way to receive a different item is to return the original product. Once your return has been accepted, you can place a new order for the item you would like instead.
14-Day EU Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.
To qualify, the item must be:
- Unworn and unused
- In its original condition
- Returned with all tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@liorelior.com